Refund policy
We offer exchanges and store credit for eligible returns. Items must be unworn and in their original condition. For any returns or exchange enquiries, please contact us at hello@byalba.com.au.
*Please note that earrings cannot be returned for hygiene reasons unless faulty.
FAULTY ITEMS
While we take great care in the quality of our pieces, if your item arrives with a fault, please email hello@byalba.com.au with your order number and a photo of the item. Our team will be happy to look into it and arrange a suitable solution as quickly as possible.